Help center
How can we help?
Find answers about making ads, exporting files, plans and billing. If you still need help, send us a message and a person will reply.
Getting started
How do I make my first reel?
Sign up, start a new ad and choose three to five photos. Gravity Pants puts them into a reel. Tap the words, colors or movement to make changes, then export your files.
Where do my exports go?
Every finished export appears on the Export page under Previous exports and stays available to download for 30 days.
What counts as one export?
One export is one reel, however many formats and files it produces. Export counts reset on each billing date.
Can I use my own fonts and logo?
Yes. Add your logo, colors and fonts to a brand kit, then use it when you make a new ad. Every Google Font is included on all plans.
How do I work with my team?
The Team plan lets you invite 3 teammates with shared brand kits, shared templates and 150 exports a month shared across the workspace. Invite people from Account → Team.
How do I change or cancel my plan?
Go to Account → Billing to switch plans, update your card or cancel. Changes start right away; cancellations keep your access until the end of the paid period.
Frequently asked questions
Can I try it before paying?
Yes. Every account starts with a 7-day free trial: 3 exports with every feature, watermarked. Choose a plan when you’re ready to remove the watermark and export more.
What kind of photos work best?
Clear product photos with some space around the product work best. Phone photos are fine: three to five of them make a good reel.
Which formats can I export?
Every reel exports as 9:16 for Reels, Stories and TikTok, 1:1 for feeds and 16:9 for banners and YouTube, as MP4 or GIF.
Can I cancel anytime?
Yes. Cancel from Account → Billing in the app whenever you like. You keep full access until the end of the period you've already paid for, and we don't charge you again.
Do I own the reels I make?
Yes. Every reel you export is yours to use wherever you like, forever — including reels made during the free trial. We never claim any rights over your photos or your finished videos.
Do you offer discounts?
Yearly billing already saves you 17% on Business and Team. If you're a nonprofit or a school, write to info@gravitypants.com and we'll see what we can do.
Still stuck? Email help@gravitypants.com — Team customers get priority replies within 6 hours, everyone else within 24 hours.